Value Proposition: To provide IT Service Management (ITSM) and IT Governance training and guidance in managing shared services, project management, operations management, process improvement, supplier management, business relationship management and customer services.

　　15 years of broad international work experience with 10 years spent in management consulting and training for public-listed and privately-held organisations using a professional and personable communication style to achieve high customer satisfaction and effective learning results.

　　Led and advised small and large-scale ITSMand process improvement projects inUK, Germany, China, India,Japan and Malaysia for industry leaders inFMCG, oil & gas, entertainment; also participated in public conferences as guest speaker.

• As Global Service Manager for FMCG: initiated and rolled-out ITIL across 180 countries including key roles in process design/improvement, systems implementation, training, local/global reporting, awareness campaign, customer survey, financial management, SLAs/contracts management, security and audit, service catalog, etc.
• As lead consultant for FMCG: improved Service Desks performance, IT operations processes, change management and management reporting.
• As lead consultant for Oil & Gas: analysed and streamlined multiple process templates into a cohesive global service management model.
• Participated in planning and hosting ITIL conferences/workshops in US, Canada, Asia.

　　Exposed to many years of enterprise-class IT infrastructure and service management solutions including network and systems management, information security management, storage management, messaging, e-commerce, and end-user computing technologies.

• Transition Manager to transfer vital trade and marketing IT services from UK to India.
• Service Planner for shared services including global server migration/upgrade, data centre consolidation, standard desktop environment, SAP, internet/intranet services.
• Service Desk systems administrator and Level 3 support analyst to manage vital corporate IT services and optimise delivery and support models
• Technical project leader/trainer/quality control in the design of hybrid fiber-coaxial broadband networks using GIS mapping for implementation in France and Germany.

　　An accredited trainer and internationally recognised as lTIL Expert (2007) and ITIL Service Manager (2004) certified by APMG, EXIN, LCS, PeopleCert; complemented with professional certifications such as COBIT, PRINCE2,and ISO27002.

　　Clients list (China): adidas, Alcatel-Lucent, BMW, Corning, DBSchenker, Ebay, IBM, Industrial and Commercial Bank of China, PayPal, Pepsico, Roche, Wrigley, and more.

　　Clients list (Worldwide): Accenture, Acer, AIG Insurance, Asian Finance Bank, Atos Origin, Aviva Insurance, Axiata Insurance, Barclays Bank, BASF, British American Tobacco, British Petroleum, Celcom, Citibank, Comptel Communications, Computer Sciences Corporation, Credit Suisse, Creative Technology, Datacom Systems, Dell, Deutsche Bank, DHL, Emerson Network Power, Fujitsu, Fuji Xerox, GlaxoSmithKline, Genpact, Hewlett-Packard, Hitachi, HSBC Bank, Infineon Technologies, Intel Corporation, Japan Tobacco International, Jotun, Maybank, Maxis, McGraw-Hill, Microsoft, Mobilink Pakistan, Nanyang Technological University, NCS, Nestlé, Nielsen, Nokia, Nottingham University, OCBC Bank, Panasonic, Petronas, Philip Morris International, Proctor & Gamble, Project Management Institute, Prudential Insurance, Republic Polytechnic, SC Johnson, Schlumberger, Shell, Siemens, Singtel, Standard Chartered Bank, StarHub, Symantec, T-Systems, Talisman Energy, Tetra Pak, Thermo Fisher Scientific, UBS AG Bank, Yahoo, and more.